We are here to help
While most issues between client and clinician can be addressed directly, some situations could require escalation. In compliance with the State of Texas, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.
Alternatively, some may have had wonderful experiences with their clinician and like to show support for their practice. Google reviews may be left for Into Cathey W. Law, LPC here.
Request Records
We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via the portal.
Administrative charges may apply.
email to request records:
Business Violation Concerns
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.
Click here to learn more about your consumer rights.
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
License Violation Concerns
If you believe a clinician has violated their code of ethics and/or exceeded the scope of their licensing regulations, please contact the licensing board.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Phone: (512) 305-7700
Investigations/Complaints (24-hour, toll-free): (800) 821-3205
Access the Texas Code via the Texas Behavioral Health Executive Council website or contact the board for guidance.